The healthcare industry is a diverse and complicated one, no matter where you are in the world. However, in the United States, the healthcare system is threatened by continuously rising costs and accessibility, and with many people not being able to afford services, their health and wellness is threatened.
In today’s, ever-changing healthcare environment, there are advancements being made all the time. With this, an efficient and effective healthcare delivery process is more important than ever, there is always a way to spend unspent money, whether it is providing extra education for employees or purchasing new tools to become a better organization. The question lies “What can healthcare organizations do to deliver efficient and effective healthcare to all patients?” There are three key strategies for efficient and effective healthcare delivery:
- Understand the Cultural Shift (patient needs and industry demands): The most important strategy for efficient and effective healthcare delivery is to seek to understand, embrace, and create sustainable business practices to meet industry demands. It is important for healthcare organizations to be proactive and not reactive to cultural shifts. Additionally, healthcare business leaders should distinguish between sustainable growth models that promote patient-centered care. Healthcare organizations must implement the appropriate communication, coaching, training, and business practices that lead to sustainable growth and change.
- Improve Driving Process: When we reexamine our processes (core, supporting, and driving), we can design and implement plans that align with our strategic goals. It is important to have a clear understanding of the organization’s strategic goals in alignment with measurable performance objectives. One approach is to begin by conducting a performance gap analysis and needs assessment to gain an understanding of organizational needs. Link organizational needs with performance outcomes, and work to fill in any gaps; as we work to improve performance, we will also need to monitor the process to ensure that we are achieving the objective. Using such performance indicator tools as dashboard reports and balanced scorecards can serve as a visual element for monitoring key performance indicators.
- Implement the Right Tools and Technology: Technology plays a major role in the successful delivery of the healthcare services, but many organizations are hesitant to invest in it due to the costs. Some healthcare organizations are reluctant to use these tools based on the opposition to change. However, the effective use of technology is great for the industry and helps to improve healthcare services by making the process more efficient and effective. In order for technology to be effective, however, organizations must invest in the right kind of technology such electronic medical records, medical equipment, and reporting software. It is not simply a matter of purchasing the latest trends, but investing in technological tools that will improve business operations and patient outcomes.
By adapting to cultural change, improving processes, and using the right tools and technologies to enhance operational effectiveness, healthcare organizations can experience cost effective results that will improve the quality of care they provide to patients.